We service all of our customers with:
At HMSB, we take great pride in the level of service we provide. When you allow us the privilege of representing your insurance needs, you can be certain you will receive the attention you deserve. We understand there are many choices for insurance coverage in today’s marketplace. We believe in earning your business and retaining it by providing you with consistent service and efficiency. In addition to your agent, you will be assigned to a customer service representative who will assist with your account. Each of our account management representatives is fully licensed with many years of experience. Although we utilize the latest technologies available in our agency, we will never allow it to interfere with your ease of doing business with us. You will always reach a live person during business hours when you call our office. You will be promptly directed to the correct individual to immediately address the reason for your call. After hours you may still contact us by phone at one of our emergency contact numbers for claims questions or other needs.
Our web presence is being constantly updated to be certain you also have great access and information 24/7 online. We understand the sole reason you purchase insurance is so that we will be there during a critical and often stressful time in your lives. We monitor the claims process from start to finish assuring you receive prompt and efficient processing from the moment you turn in your claim. When you select HMSB Insurance, you are not just acquiring a policy to protect your needs; you are becoming a member of our agency family. We believe in the golden rule and pledge to consistently demonstrate this in the treatment you receive, every single time we come into contact with you!